The eshop.ingenic.gr, aiming to better serve you, offers the possibility of returning or exchanging the products of your order.
A necessary condition for returning products is to have in your possession the relevant purchase document that proves the transaction (e.g., Retail Receipt, Sales Invoice/Shipping Note, etc.).
Terms of Return
1. You may return a product within (14) fourteen calendar days from the date of receipt. Products must be returned in the condition received by the customer, complete, undamaged and in their packaging, accompanied by all documents and original purchase receipts. In the event that the return is not made within the above period or does not meet any of the requirements, eshop.ingenic.gr may not accept any return and replacement.
The cases in which returns are accepted are the following:
- Product that has exceeded the expiration date, with proven fault of eshop.ingenic.gr.
- Sale of the wrong product, with proven fault of eshop.ingenic.gr.
- Shipping of a product of poor or defective quality, with proven fault of eshop.ingenic.gr.
2. Before any product return, you must contact eshop.ingenic.gr by phone or email, in order to determine the suitability of the product for return and to prevent unnecessary transfers. Communication can be made either by phone at (+30) 211 1828611 or by email at info@ingenic.gr.
ATTENTION: Product returns without prior communication and approval from our company will not be accepted.
3. Sending a photo, both of the product packaging and the external shipping packaging, is mandatory in order to prove the fault of eshop.ingenic.gr.
4. In case of an accepted product return, our Company will contact you to inform you in more detail about the available return methods and the procedure.
5. The product will be checked and if the conditions are met and the return of the product is accepted, the consumer is entitled to receive a credit note of equal value for the purchase of other product(s).
6. In the event that the product does not meet the return conditions, the customer may receive the same product again at his own expense.
7. In the event that an invoice has been issued for the shipment of the products, then the return shipment must carry a shipping note
Return Costs
1. In the event of eshop.ingenic.gr's fault, the cost of the return shall be borne by eshop.ingenic.gr and the customer shall receive a credit note of equal value. Otherwise, the return cost shall be borne by the customer and shall amount to five (5) Euros in order to cover the administrative costs incurred.
2. Furthermore, in the event that the product you ordered, while presented as available, is sold out during the period between the order and the receipt of the order by our staff, then eshop.ingenic.gr must contact you within a reasonable period of time to arrange the progress of your order, which will include either a refund or a change of the ordered item.
3. eshop.ingenic.gr reserves the right to abolish or amend its returns policy, by publishing the relevant new terms and conditions on its website. In case of repeated returns or in case eshop.ingenic.gr, in its absolute discretion, considers that the customer is abusing the right of return or acting in bad faith, it reserves the right to refuse the return of the product, even if the above terms and conditions are met. In case the product violates the terms of returns and is deemed unsuitable for return, then it will be returned to the customer and the shipping costs will be borne by him.
Product Return Procedure & Methods
1. Before any product return, you must contact eshop.ingenic.gr by phone or email, in order to determine the suitability of the product for return and to prevent unnecessary transportation. Contact can be made either by phone at (+30) 211 1828611 or by email at info@ingenic.gr.
2. Product returns can be made through the courier company “Tachydema AE” or through BOX NOW. In case of an accepted return of products, our company will contact you to inform you in more detail about the available return methods and the procedure.
ATTENTION: Product returns without prior communication and approval from our company will not be accepted.
Cancellation and Modification of Order
1. After acceptance of the order by the Company, you have the right to cancel or modify your order by completing the Contact Form, which you will find in the online store in the CONTACT category, by sending an email to info@ingenic.com or by calling +30 211 1828611. The cancellation or modification of your order can be made in whole or in part, without penalty up to the point at which it has not been dispatched for shipment. If you wish to cancel an order that has been dispatched for shipment, then you bear a cancellation cost of five (5) Euros in order to cover the administrative costs incurred.
2. Any force majeure event gives the Company the right, even after acceptance of the order, without penalty, to cancel the order or postpone the execution or delivery at its absolute discretion, after informing you in writing or by telephone.
3. In the event that any of the ordered products are not available on the day of execution of the order, the Company will inform you in a timely manner of the delay and the new delivery date. In this case, you will have the right to claim the replacement of the unavailable products with other corresponding products of equal value, the partial execution of your order or to withdraw from the contract.
Final Terms of Returns
1. The eshop.ingenic.gr reserves the right to refuse a product return if, in the Company's absolute discretion, the customer abuses the right to return products, e.g. in the case of repeated return requests.
2. The eshop.ingenic.gr reserves the right to repeal or amend this returns policy, by posting the relevant new terms and conditions on its website.
3. Visitors are kindly requested to refer to the applicable terms in order to be informed of any amendments before initiating the product return process.
Contact
If you have any request or question, you can contact us:
- By mail: PRIME BIOSCIENCES I.K.E., Lemesou 18, P.C. 17341, Agios Dimitrios - Attica, Greece
- By phone: (+30) 211 1828 611
- By email: info@primebiosciences.com
We will make every effort to respond to your request as soon as possible.
